We only work based on our general terms and conditions set out here. If you do not agree, please let us know in writing.

Unless otherwise stipulated, we work in accordance with the CMR regulations for international transport. We assume that you have the mandatory goods insurance valid for the duration of the transport, as this is a prerequisite for us to be able to work together. 

By accepting this contract, you confirm that you comply with the regulations of all European countries regarding the minimum wage (MiLoG, Loi Macron, etc.).

For any disputes, the official language will be German, and the proceedings will take place in the city of Innsbruck, Austria.

Service with partners: ALNOVA Logistik expects professional and ethical service from our partners. This means:

-          The truck information will be given in advance (24-48 hours prior to the start of the transport) and with the correct data (plate numbers, driver´s data, ETA loading site, ETA unloading site, status), to be able to announce it and organise the loading and unloading process. If, due to the lack or error of these data, there are any derived costs, you will take full responsibility.

-          Any possible incident/delay must be communicated immediately to the person responsible for the transport. Otherwise, any costs will be your sole responsibility.  

-          Safety: The trucks must comply with all European safety standards, and all documentation must be always available and up to date. The truck must not have any damage in the canvas/floor that could cause the goods to get wet in case of rain/snow, therefore they must be perfectly clean and odour free. Drivers must cooperate both at the loading and unloading sites with the personnel in charge of safety and organisation of loading/unloading. Security equipment such as boots, glasses, long trousers, vest, helmet must be provided all the time. After loading, the driver must always check that everything is properly loaded and secure the goods in such a way that they are safe. To secure the goods, the driver must use standard safety equipment, such as: 14 straps (500 Dam), side bars and grab bars (aluminium), corner protectors (of various sizes), anti-slip mats. In the event that the driver does not have this equipment, he must purchase it immediately and cannot be charged for it, and if there is a delay due to the lack of equipment, he will be responsible for it.

-          Driving: The driver must always keep to the regulated driving and resting hours, being responsible for the correct planning of these. In addition, the vehicle must be parked in guarded car parks to ensure that the goods are not at risk of theft.

-          When the goods have not been loaded correctly, the driver must immediately inform the shippers to correct it. If less than the agreed amount of the goods is loaded, ALNOVA Logistik reserves the right to seek a solution and any costs would be passed to you. In addition, if the driver is unable to secure the goods, he must ask the shippers for help and, if this is not possible either, inform us immediately.

 -          Customs: In case the goods are loaded/unloaded outside the European Union, it will be necessary to follow the instructions for the customs process explained in the loading order and/or by e-mail. This is a critical process and must be done with accuracy and follow up by the driver. If the process is not done correctly, there may be high financial penalties for which you will be held responsible.

-          Cancellation of transport: Upon receipt of a transport from ALNOVA Logistik GmbH, you have 1 hour to check the transport. Once this time has expired, the shipment is considered to be accepted. Cancellation after this time is subject to a cancellation fee of 300euros if the cancellation is made at least 24 hours before the start of the transport (Saturdays, Sundays and public holidays are not working days). In case the cancellation is made with less than 24 hours before the start of the transport, this entails a cost of 300euros plus any other costs related to the search for an alternative transport and in case it is not possible to find a solution any related costs may be demanded.

-           Loading and unloading dates are to be understood as fixed dates unless otherwise stipulated in writing. Any delay in loading or unloading may be penalized with 300eur/day plus any related costs. In case the truck does not show up for loading, if no/unreliable information is available or any delay may cause damage that must be avoided, the transport can be understood to be cancelled and therefore the rule ‘cancellation of transport’ applies.

-          In the event that less than the agreed quantity of goods is loaded, ALNOVA Logistik reserves the right to seek a solution and the costs would be passed on to you.

-          Transfer / unloading of the goods without our written permission is not permitted. It is understood that all transports must be carried out urgently without any unnecessary stops that would delay the transport. In case this is not respected, it can be considered that the goods have been seized, and the authorities will be notified - for any related costs you will be responsible.

-          Change of origin and/or destination address: In the exceptional cases in which there is a change of the loading or unloading address, we would be notified immediately and the difference in kms would be paid in the same condition as agreed in the original transport. Once the transport has been loaded, if there is a change of unloading address, it must be accepted. In case of refusal, you will be responsible for all related costs.

-          Refrigerated/freezer transport: for this type of transport, the vehicles will always comply with the ‘cold chain’ during transport and will send us proof of this, if necessary.

-          Truck standstill: For international transports, there may be waiting times during loading and unloading of the truck. To avoid this, please keep us always informed! If the truck has to wait more than 4 hours for loading and/or unloading, the customer will be asked for compensation. A maximum of 200 Euro per day/truck is stipulated in cases where this is due to the loading/unloading site. Bank holidays and weekends are not considered working days for the standstill unless otherwise stipulated in writing.

-          Damage to goods/theft: In case of any damage to the goods or lack of goods, we must be informed immediately. In case of damage we expect a written report with the following information: place of damage, reason, amount of damage, photos and statement of the driver. If the goods were damaged due to a lack of security, all related costs are to be covered by you. In case of theft of the goods, you must: inform the authorities/police to make a report and inform us in writing with all relevant information.

-          Invoicing: Your invoices must be in PDF format and must always be sent by email to invoicing@alnovalogistik.com. To identify them, please write our transport number on the invoice! The deadline for payment is 60 days after receipt of all documents and they are correct. Payments are made once a week on Tuesdays. In order to be able to invoice the transport, you will always need the transport documentation (CMR + delivery note) proving that the transport was carried out in perfect condition. This documentation will always be sent by email to invoicing@alnovalogistik.com. All documents must be sent in PDF and in good quality (scanned). The deadline for sending the documentation is maximum 21 days (once the transport has been completed, i.e. the unloading(s) has been carried out). In case the documentation has not been sent before 21 days, there will be a handling fee of 35euros per transport. If the documentation is not received by ALNOVA Logistik the transport cannot be paid, and you will be held responsible for any related costs. If the transport has been subcontracted, we will need the proof of payment confirmation signed and stamped by the transport company who carried out the goods to proceed with the payment.

-          The agreed rates are fixed and no more than the agreed rates can be charged. Any changes must be confirmed in writing.

-          Subcontracting of transport is only authorised if we are informed in writing in advance. In the event that the transport is subcontracted by you, you must ensure that our AGBs are understood and accepted by the company carrying out the transport. In addition, you will be responsible for any incident arising from the subcontracting.

-          All information in the contract(s) is confidential and must not be used for third parties. Furthermore, with the acceptance of this contract, a customer protection clause is stipulated, which makes business contact between both parties impossible for at least 12 months. In case this clause is not respected, legal action may be taken against you for damages up to a maximum of 20.000euros.